Payment Policy

Last Updated: October 28, 2026

At Agate Rock, we ensure a secure, transparent, and seamless checkout experience for our global mineral collectors and jewelry makers. This Payment Policy outlines our accepted payment methods, transaction security protocols, and financial terms required to complete a purchase on agaterock.com.

1. Currency Standard

All prices listed on our website are denominated and processed in United States Dollars (USD). If you are purchasing from outside the United States, your local bank or credit card issuer will automatically convert the transaction amount based on their current international exchange rates. Agate Rock is not responsible for any cross-border currency conversion fees applied by your financial institution.

2. Accepted Methods of Payment

To provide flexibility for international transactions, we accept the following secure payment channels:

Credit & Debit Cards: Visa, Mastercard, American Express, and Discover.
Digital Wallets: PayPal, Apple Pay, and Google Pay.
International Wire Transfer: Available exclusively for high-value museum-grade mineral specimens or bulk wholesale orders. Please contact our corporate desk at wholesale@agaterock.com to request our secure bank routing instructions.

Note: We do not accept cash on delivery (COD), personal checks, money orders, or crypto-currency payments at this time.

3. Transaction Security & Data Encryption

Your financial security is paramount. The checkout process on agaterock.com is fully secured using the following industry-standard protection layers:

SSL Encryption: Our website uses a 256-bit Secure Sockets Layer (SSL) certificate to encrypt all personal and financial data transmitted during checkout.
PCI-DSS Compliance: All credit card transactions are handled via external, certified third-party payment gateways (such as Stripe or PayPal). These gateways strictly comply with the Payment Card Industry Data Security Standard (PCI-DSS). Agate Rock never stores, views, or retains your full credit card digits or CVV codes on our servers.

4. Order Verification & Anti-Fraud Clearance

To protect our community against unauthorized card usage, all orders undergo an automated fraud screening check. We reserve the right to cancel or delay any transaction if the billing address does not match the cardholder's registration data, or if the transaction triggers high-risk fraud markers. In such cases, the funds will be immediately released back to the original account.

5. Taxes, Customs, and Import Duties

Prices displayed on our storefront do not include destination import taxes or local customs clearing fees. For international shipments, any additional customs handling fees, import duties, or value-added taxes (VAT) levied by the destination country's government are the sole financial responsibility of the buyer upon arrival.

6. Billing and Billing Inquiries

If you experience any technical errors during checkout, or if your card is declined, please contact our billing desk for assistance:

Email: support@agaterock.com